Centre Manager/ Head
An exciting opportunity to work & grow with one of the India’s leading & fastest growing IVF Clinics chain – “OASIS FERTILITY” (www.oasisindia.in)
Reports to: Operations Head
Job Location: Banjara Hills, Madhurwada
Work Days: Monday to Saturday
Work Hours: 8.3 – 9 hours
Travel: Minimal travel within the city limits
Job Purpose: To ensure smooth functioning of operations at the centres & be responsible for the P&L of the centre.
Job Type: 100% Day Shift
Experience required: 5 - 10 years of experience handling operations in the healthcare or hospitality industry.
Educational Qualification: Graduation/PG in any stream, preferably with bio science/hospital management background.
Remuneration: As per industry standards
Job Summary: Overseeing the daily activities and duties at a centre is the direct responsibility of a Centre Manager. Handle the security, operational and financial matters while overseeing all the resources.
Business Management – Target achievement, Centre P&L, improving revenue; lower costs while meeting standards, eliminate wastage ensure better profitability, identify new business areas, strategy formulation, organizing events (CME/RTM/ORC etc)
People Matters – Interviewing skills, new joiner on boarding, team training, grievance handling, duty roster preparation, conduct team meetings/huddles, engagement initiatives (monthly, special occasions) provide support, take disciplinary action, conflict resolution
Patient care system – Records management, referral system, patient journey, waiting time, patient rights, patient progress/updation mechanisms, grievance handling, patient feedback survey & analysis
Coordination – Doctors, patients, internal teams, departments, Oasis locations, vendors, referral Doctors
Quality & process improvement - Patient safety standards, health care, safety standards, quality assurance initiatives, conduct gap/root cause analysis & provide remedial measures, process/SOP documentation, escalation handling mechanism, SOPs/Protocols adherence, stream lining of processes
General Administration – Infrastructure & facility upkeep, ensure hygiene conditions, housekeeping, security & F&B services, uninterrupted supply of water, electricity, internet services, bio medical & other hospital equipment AMCs/maintenance
Compliance Management - Renewal of all licenses and insurances, Display of necessary licenses & certificates at the centre/s, implement safety standards and develops procedures to ensure compliance.
Financial management knowledge & skills - Order equipment and materials, Oversee preparation of patient bills and basic accountings
Documentation & Updations – Patient records, ATR, patient feedback, ARTis, Darwin
MIS & reporting – Making presentation
Other Areas - General liaison and communications with medical staff, non-medical staff, and with Corporate Department Heads, perform other incidental tasks, as needed
Extensive knowledge of hospital operations
Knowledge of the principles and techniques of administrative management, including organization, planning, staffing, training, budgeting, and reporting.
To plan, direct, and coordinate program and administrative activities of a hospital and/or centre.
To instruct, direct, and evaluate employees.
To delegate assignments, authority, and responsibility, to determine where a task can most appropriately be accomplished, and to establish management controls for follow-up.
To formulate policies and procedures for smooth functioning of operations
To analyse and appraise facts and precedents in making administrative decisions.
Ability to establish effective working relationships with professional, technical, management and clerical staff.
Ability to remain calm & composed under pressure/crisis conditions.
Excellent written, verbal communication skills & presentation.
Excellent organizing skills.
Excellent Problem solving.
Computer skills with experience of using MS office (word, excel, ppt, outlook etc).
Proactive, Multi-tasking & analytical.
Multitasking & alert.
Positive & pressure bearing.
Pleasant, Presentable, Sensitive, Mature & composed.
Interested members may please share their updated resume with us at: [email protected]